Design Your Own Candles
Ashleigh and Burwood
Delivery & Payments

Postage Charges are.

All UK delivery are charged on weight per order, no matter how many items you order.

Delivery Times & methods.

We despatch all orders within 24hrs of being placed, therefore we aim to deliver all orders in the UK within 2-5 working days, by Hermes

However, sometimes during sale periods or other busy periods, deliveries may take longer.

You may be required to sign for your delivery.

If you have not received your delivery within 10 working days, please contact us by phone on 01928 788404

Packaging used.

All Deliveries are packed in the best possible materials to protect your items and the environment and should arrive in immaculate condition.

Secure Shopping.

Why you can feel secure shopping with us. When you shop with us, our secure server encrypts all of your personal information, including name, address and credit card information.

We use Sagepay which is an industry leader in secure internet transactions.

Sagepay is used by thousands of other UK businesses for transaction security.

Private network links to banks.

PayPal has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks.

Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.

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